Terms & Conditions

• Point of Contact
• Ownership
• Meetings & Presentations
• Site Map
• Supply of content
• Copywriting & Content Development
• Photography & Drones
• Archiving and Working Files
• Website Hosting
• Digital Marketing, Search Engines & Social Networking
• Title, Keywords and Descriptions
• Browsers and Screen Sizes
• CMS, E-commerce & E-Newsletter Training
• Authors Corrections /Variation of Brief
• Third party fees
• Liability relating to Third-Party services
• Domain names, Email
• Contingency
• Milestones
• Payments
• After Sales Support
• Quotation validity
• Rates
• Insurance

Point of Contact

JABA will assign a primary point of contact (Project Manager) for your project. Please direct all communications to this person.
 

Ownership

Intellectual property (IP) issues are always confusing around software development. To simplify this we break down the aspects into four groups: Website, CMS, 3rd Party Components, and custom development.

Each of these components can be considered as owned, licensed or exclusively licensed.

• The website content is owned by you
• The CMS is owned by JABA and licensed to you for this project
• JABA will not release any source code unless specifically agreed prior to the commencement of the project development
• If in doubt about your IP, please ask your Project Manager

Meetings and Presentations

Projects are a collaboration between the client and JABA, and as such require meetings throughout the development. Your project includes the minimum requirement to achieve the project outcomes, that is, a scoping session, design presentation meeting(s), sign off and client training. If you are looking for additional presentations to be made to committees, boards or additional stakeholders, this can be arranged at an extra cost. Please ask your Project Manager about this.

• JABA can conduct meetings in our studio (COVID Safe) at 167 Gilles Street, Adelaide 5000
• JABA can conduct online meetings (conference calls) using Microsoft Teams or Zoom
   

Site Map

Development of a "site map" representing the size and hierarchy of the website is an integral part of assessing the depth and breadth of development required.
 

Supply of content

You will be expected to provide content for your website. This includes text, raw images, video or any other items you want included in your project. JABA will assume that all text supplied has been proof-read and spellchecked.

As a matter of practice, JABA accepts a content in a single batch, which eliminates confusion over different versions, replacements and retractions. JABA will assume that all text supplied has been proof-read and spell checked.

Late delivery of content is a major reason for projects being delayed. Delays in delivering your content to JABA may extend the project timeline.

Content received after the first batch may attract extra charges to the overall project cost.

Content should be supplied in digital format, with permission for JABA to manipulate / format to make suitable for the project. Only supply "copies" of content on discs or USB sticks. USB's, CD's and DVD's will not be returned.

Please ensure any content (text and images) delivered to and used by JABA in your project meets current copyright laws. That is, you own or have appropriate rights to use it. Copyright clearance on content supplied to JABA is the sole responsibility of the client.

Copyright law being an important issue, we remind you again that copyright clearance on content supplied to JABA is the sole responsibility of the client.
 

Copywriting and Content Development Services

Our copywriting and content development services will

• Think of the customer's needs – to create that important first connection
• Optimise your website language – to motivate your prospective customer to call you
• Develop compelling content – so that others will want to share it
• Fine-tune your marketing messages – to present your business succinctly and as the expert in your field

The services will be costed after discussion with you. When you agree to begin copywriting work, a deposit of 30% is required. An invoice for the balance of the project is sent at the completion of copywriting services.

Photography and Drones

JABA provides photography services to produce content specifically for website use. We provide aerial photography (both still and 4k video) services. JABA is a CASA certified operator and has two licensed RPA pilots with filmography experience.

Our standard pricing (subject to other considerations, i.e. travel, accommodation which will incur additional charges).

• Half-Day Photoshoot (one operator): $600 Shoot + $600 Edit & Processing = $1,200 plus GST
• Full-Day Photoshoot (one operator): $1,000 Shoot + $1,500 Edit & Processing = $2,500 plus GST

Archiving and Working files

The creation of a digital project potentially involves very large numbers of working files and different versions which JABA manages in delivering a final product. There should be no expectation by the client that these working files will be kept after the conclusion of the project, or that those files will be made available to the client.

Web projects, by their very nature, are continuously evolving, so a backup at the time of going live will be out of date immediately. JABA relies on the rotating backup services of our managed hosting environment to ensure an ability to recover from a data-loss situation.

JABA websites contain very expensive customised code structures (JABA IP) that have been developed in-house over many years. JABA does provide exclusive access to our CMS to allow clients to edit and maintain the website content but will not release any source code unless specifically agreed prior to the commencement of the project development.
 

Website Hosting

We strongly recommend JABA's own managed hosting facilities for our websites, especially for PWA's that require specific hosting needs. JABA uses Virtual Machines on Microsoft Azure, a cloud-based hosting provider.

We also work with other hosting providers that meet specific requirements to host the website being developed for you. Alternate hosting arrangements will attract additional fees.

Marketing, Search Engines and Social Networking

Marketing and promoting your website is essential to its success. All JABA-built sites come with a standard level of SEO but JABA can provide a quote on options for more customised SEO Data Entry and Search Engine submissions.

Social network integration can vary from a "like" button through to custom App development. Please clarify  with your Project Manager what level of integration you require.

Creating social media accounts and customising the pages/channels is a separate body of work to developing a website. It requires critical thinking about names and structures to ensure business and creative continuity across various platforms.

Find out more about SEM (Paid search campaigns) rates and fees >
 

Titles, Keywords and Descriptions

Titles, keywords and descriptions are non-visible, but are an important part of making your website visible to search engines. Please consider providing these key words with your content to ensure they are entered within the project. Basic titling and descriptions will be added in the absence of any being supplied. Please ask your Project Manager for some assistance in this area. A lesson about best practices for these items can be included in your project.
 

Browsers and Screen Sizes

Projects delivered via web browsers will be made suitable for the current generation of browsers and one previous version on both desktop and mobile platforms.

A minimum expected screen size is selected so that we can maximise the size of screen graphics and design.
 

CMS, Ecommerce & Enewsletter Training

JABA includes basic CMS training as part of any new website build, including:

• Learn how to input text and images into CMS, create and edit pages and sections, as well as publish and delete pages and sections.
• Training briefly covers preparation of images and assumes you have access to Photoshop or similar.
• Training briefly covers metadata. (titles, alternate text, keywords, descriptions for search engines)

JABA can provide additional training sessions, including:

• Enewsletter training covers principles of creating and sending enewsletters, and techniques to maximise the number of read emails.
• Advanced Photoshop / Illustrator training
• Advanced use of the JABA e-commerce facilities
• Other 

Training is a maximum of 1 (trainer) to 2 (students) and is held at JABA or using Microsoft Teams (video conference call).
 

Authors Corrections / Variation of brief

It is understood that in some circumstances variation in the work requested will occur after the project has commenced. These are often opportunities to improve the outcome, however in these situations a change in price may occur.

Variations usually centre around changes requested by the client to the amount or type of work that has been scoped and allowed for in the agreed budget.

Any changes in price (due to a client's corrections or production variations) will be notified before the cost has been incurred.
 

Third party fees

Third party fees and charges (couriers, bank fees, web hosting, dns, dsl, ssl, printing, electronic delivery of adverts) may be organized on your behalf by JABA and are payable direct to the provider of the service. JABA does not charge a loading on these services.

As most interactions can be done electronically there is little need for couriers in multimedia projects. If a client specifically requests something be couriered, it will attract a fee not included in the agreed budget. This is to cover the cost of packaging, handling and the external courier costs.

Liability relating to Third-Party services:

Some website components on your website may be serviced by third-party providers. We take the utmost care to select only third-party service providers deemed to be reliable, and the client accepts these third-party services at their own risk—JABA will not be held liable for losses resulting from faults, downtime or cessation of these services.

Domain names, Email

Domain names are an important facet of web-development. The correct selection of an available name is a consultancy role that JABA offers.

The registration and hosting of domain names can be bundled services from some providers, with varying methods of updating. The level of support you require in maintaining your domain name, hosting and configuration can be negotiated.

Email addresses and email servers are tightly coupled with your domain name. Badly handled domain name changes can affect your ability to receive emails. Email setup and configuration is separate to a website project, however JABA can provide very competent consultancy on this issue.

Changes to domain names take varying lengths of time to take affect across the world. In a scheduled and planned way these can be minimised, but are largely outside of the control of JABA.
 

Contingency

Budgets that contain a contingency are made to cover any minor differences in actual versus budgeted costs. JABA will advise when part or all of the contingency is required.
 

Milestones

During the project you will be asked to approve stages of work prior to moving on to the next stage. These include treatment and design, technical functions and go-live.

After a milestone sign off, changes to previous work are considered a variation to the project and will incur an additional charge.

A single point of contact at the client's end will be required to approve milestones throughout the project.
 

Payments

JABA will provide invoices at agreed milestones throughout the development process. The first of these will be an invoice for project initiation of 30% of the project agreed budget. The initiation payment must be paid prior to JABA commencing the project.

Terms of credit are 14 days from invoice date except for initiation payments and prepaid maintenance hours, which are due on the date invoiced. Late or non-payment may delay the project and incur additional recovery costs.

• Changes to the charged amount may be negotiated during the project.
• Ownership of purchased items/works does not change hands until full payment is received.

Should the project be delayed, changed, or suspended due to client requests or as a result of the failure of the client to respond within a reasonable time, the client will be invoiced for all work already done, and additional charges may be negotiated.

Any websites that are not approved for go-live after 30 days of JABA providing the finished staging website will be invoiced the full project amount. Any initiation of go-live after those 30 days may incur additional fees.
 

After Sales Support (JABA Support Line)

There are three options to choose from.

• *Casual Hours - $170 +GST per hour
• **Pre-Paid Blocks (5-hour block) - $137 +GST per hour
• Maintenance Agreement (12 month contract) - from $1,000 +GST per month

* Casual Hours for "ad-hoc" services have a minimum charge of 30 minutes.
**Pre-Paid services are charged based on actual time logged - no minimum charges apply.

Product Warranty: It is the clients responsibility to report any bugs in the new website or in any other work we have performed within a 90 day period of time after completion or go-live, JABA will fix bugs at no charge reported to us during that period, normal charges will apply for fixes after that period expires.

Quotation validity

Estimates are valid for 45 days. Estimates are based on the brief and scope of the project determined prior to commencement of the project. If the scope of the project varies from the initial brief the estimate may change. JABA will notify the client of any cost increases resulting from variations to the initial project scope that arises from the clients request.

Rates

Our standard hourly rate is $170 +GST per hour for creative concepts and/or design, for creative or technical production, copywriting, photography and for content entry. Our minimum charge is 30 mins.

Prepaid Maintenance Packages

We sell Prepaid Maintenance packages in blocks of 5 hours at a discounted rate of $137 +GST that covers ongoing maintenece work on our websites. Unused hours are kept available with no set expiry date.

SEM Campaigns (Google Ads) have the following fees

• Once-off set up fee (includes specific market research) = from $750 plus GST
• Monthly Management (includes Dash This reports and personal consultations) = $500 plus GST
• 30 days notice is required to Pause or Terminate a SEM campaign

Other terms and conditions may apply to specific SEM campaigns that will be detailed in the project proposal prior to commencing. Google Ads campaigns will require additional funds provided directly to Google via a valid credit card account. Monthly limits can be applied to SEM campaigns.

Other Key Terms to note: 

•  If a client’s credit card expires or payment is declined, JABA’s monthly fees will still apply for up to 14 days if not resolved. 
•  The re-start campaign fee is $100 if the campaign is paused for more than 30 days.

Insurance

JABA holds Public Liability and Professional Indemnity Insurance in addition to insurance required by the Government.